{"id":480,"date":"2022-12-09T03:12:58","date_gmt":"2022-12-09T08:12:58","guid":{"rendered":"urn:uuid:be97503a-83fb-4337-abd2-a6b594f6c007"},"modified":"2022-12-09T03:12:58","modified_gmt":"2022-12-09T08:12:58","slug":"support-es","status":"publish","type":"page","link":"https:\/\/noom-prod-02.altis.cloud\/es\/support-es\/","title":{"rendered":"Servicio al cliente"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb||||false|false\u00bb custom_padding=\u00bb1px||0px||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row module_class=\u00bbsupport-hero\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb43px|auto|43px|auto|true|false\u00bb custom_padding=\u00bb75px||||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text admin_label=\u00bbFrequenty Asked Questions\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb header_font=\u00bbUntitled Serif||||||||\u00bb header_font_size=\u00bb83px\u00bb header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb50px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h1>Preguntas frecuentes<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_code admin_label=\u00bbCuadro de b\u00fasqueda\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<!-- [et_pb_line_break_holder] -->     <!-- data-swplive=\"true\" enables SearchWP Live Search --><!-- [et_pb_line_break_holder] -->[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#f5f2ec\u00bb custom_padding=\u00bb0px|||||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row column_structure=\u00bb1_3,2_3&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb40px|||||\u00bb border_color_all=\u00bb#AD925E\u00bb border_width_top=\u00bb1px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_3&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_code _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][maxmegamenu location=max_mega_menu_1][\/et_pb_code][\/et_pb_column][et_pb_column type=\u00bb2_3&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text disabled_on=\u00bbon|on|on\u00bb admin_label=\u00bbMaintenance\u00bb _builder_version=\u00bb4.17.6&#8243; _module_preset=\u00bbdefault\u00bb text_font_size=\u00bb22px\u00bb text_line_height=\u00bb2em\u00bb custom_padding=\u00bb25px|25px|25px|25px|false|false\u00bb border_width_all=\u00bb1px\u00bb border_color_all=\u00bbgcid-700ff5f3-e511-4e59-b971-2e9a9f404f7d\u00bb disabled=\u00bbon\u00bb global_colors_info=\u00bb{%22gcid-700ff5f3-e511-4e59-b971-2e9a9f404f7d%22:%91%22border_color_all%22%93}\u00bb]<\/p>\n<p>La secci\u00f3n de Preguntas frecuentes se encuentra en mantenimiento Los art\u00edculos de asistencia estar\u00e1n disponibles nuevamente en breve. \u00a1Gracias!<\/p>\n<p>[\/et_pb_text][et_pb_text ul_type=\u00bbnone\u00bb ul_item_indent=\u00bb1px\u00bb disabled_on=\u00bboff|off|off\u00bb admin_label=\u00bbQuick FAQ links\u00bb _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb text_text_color=\u00bb#000000&#8243; text_font_size=\u00bb24px\u00bb text_line_height=\u00bb2.5em\u00bb link_text_color=\u00bb#000000&#8243; link_line_height=\u00bb3em\u00bb ul_text_align=\u00bbleft\u00bb ul_text_color=\u00bb#000000&#8243; ul_font_size=\u00bb24px\u00bb ul_line_height=\u00bb60px\u00bb background_layout=\u00bbdark\u00bb custom_margin=\u00bb0px|0px|0px|0px|false|false\u00bb custom_padding=\u00bb0px|0px|0px|0px|false|false\u00bb hover_enabled=\u00bb0&#8243; border_color_all=\u00bb#FB513B\u00bb border_color_bottom=\u00bb#1D3A44&#8243; global_colors_info=\u00bb{}\u00bb link_text_color__hover_enabled=\u00bbon|desktop\u00bb border_color_bottom__hover_enabled=\u00bbon|hover\u00bb custom_css_main_element__hover_enabled=\u00bbon|hover\u00bb link_text_color__hover=\u00bb#000000&#8243; border_color_bottom__hover=\u00bb#1D3A44&#8243; sticky_enabled=\u00bb0&#8243;]<\/p>\n<div class=\"support-content\">\n<article class=\"wrapper search-padding-bottom\"><strong>Art\u00edculos destacados<\/strong><\/article>\n<ul>\n<li class=\"wrapper search-padding-bottom\"><a href=\"\/es\/support\/preguntas-frecuentes\/uso-de-la-app\/informacion-general\/2026\/03\/como-se-instala-noom\/\">\u00bfC\u00f3mo se instala Noom?<\/a><\/li>\n<li class=\"wrapper search-padding-bottom\"><a href=\"\/es\/support\/preguntas-frecuentes\/suscripcion-y-facturacion\/2026\/03\/como-acceder-a-su-programa-o-prueba-noom\/\">C\u00f3mo acceder a su programa o prueba Noom<\/a><\/li>\n<li class=\"wrapper search-padding-bottom\"><a href=\"\/es\/support\/preguntas-frecuentes\/administracion-de-cuentas\/2026\/03\/he-olvidado-mi-contrasena\/\">He olvidado mi contrase\u00f1a<\/a><\/li>\n<li class=\"wrapper search-padding-bottom\"><a href=\"\/es\/support\/preguntas-frecuentes\/administracion-de-cuentas\/2026\/03\/tengo-problemas-para-comprar-un-programa-que-puedo-hacer\/\">Tengo problemas para comprar un programa. \u00bfQu\u00e9 puedo hacer?<\/a><\/li>\n<li class=\"wrapper search-padding-bottom\"><a href=\"\/es\/support\/preguntas-frecuentes\/suscripcion-y-facturacion\/2026\/03\/como-puedo-cancelar-mi-suscripcion-o-prueba-de-noom\/\">\u00bfC\u00f3mo puedo cancelar mi suscripci\u00f3n o prueba de Noom?<\/a><\/li>\n<li class=\"wrapper search-padding-bottom\"><a href=\"\/es\/support\/preguntas-frecuentes\/suscripcion-y-facturacion\/2026\/03\/politica-de-reembolso-de-noom-weight\/\">Pol\u00edtica de reembolso de Noom Weight<\/a><\/li>\n<\/ul>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb||||false|false\u00bb custom_padding=\u00bb1px||0px||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row module_class=\u00bbsupport-hero\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb43px|auto|43px|auto|true|false\u00bb custom_padding=\u00bb75px||||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text admin_label=\u00bbFrequenty Asked Questions\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb header_font=\u00bbUntitled Serif||||||||\u00bb header_font_size=\u00bb83px\u00bb header_font_size_tablet=\u00bb\u00bb header_font_size_phone=\u00bb50px\u00bb header_font_size_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb] Preguntas frecuentes [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_code admin_label=\u00bbCuadro de b\u00fasqueda\u00bb _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb] [\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#f5f2ec\u00bb custom_padding=\u00bb0px|||||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row column_structure=\u00bb1_3,2_3&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_searchwp_excluded":"","editor_notices":[],"_noom_page_color":"","noom_post_sync_protected":0,"footnotes":""},"class_list":["post-480","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/noom-prod-02.altis.cloud\/es\/wp-json\/wp\/v2\/pages\/480","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/noom-prod-02.altis.cloud\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/noom-prod-02.altis.cloud\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/noom-prod-02.altis.cloud\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/noom-prod-02.altis.cloud\/es\/wp-json\/wp\/v2\/comments?post=480"}],"version-history":[{"count":2,"href":"https:\/\/noom-prod-02.altis.cloud\/es\/wp-json\/wp\/v2\/pages\/480\/revisions"}],"predecessor-version":[{"id":508,"href":"https:\/\/noom-prod-02.altis.cloud\/es\/wp-json\/wp\/v2\/pages\/480\/revisions\/508"}],"wp:attachment":[{"href":"https:\/\/noom-prod-02.altis.cloud\/es\/wp-json\/wp\/v2\/media?parent=480"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}