FAQs

Telehealth for Branded Meds Medication Orders & Shipment
Noom Biomarkers Test Kit
Switching Your Noom Med Program
Maintenance Mode
Noom GLP-1Rx Plus Program
Noom Community Rules and Guidelines
FitBit to Google Account Migration
Noom’s Suicide & Self-Harm Prevention Protocol
Friends & Rewards
Noom Proactive Health Microdose GLP-1 Rx Program
Glucose Forecasting Feature
Face Scan with Health Report
Free Features in the Noom App
Contact Support
How to Export and Delete Your Noom Data
Healthy Aging and Metabolism Course Enhancement
Access to Noom Med While Enrolled in a Sponsored Noom Membership
Sponsored Diabetes Prevention Program
Sponsored Noom Med Program
Sponsored Noom Weight Program
Telehealth for Branded Meds: Prescriptions & Pharmacy
How Does the Telehealth for Branded Meds Program Work?
Labs in the Telehealth for Branded Meds Program
Contacting a Telehealth Clinician
Contacting Your Clinician
Labs for the GLP-1Rx Programs with medication included and the Weight Loss Pill Program (Metformin)
Branded Medication Availability, Prior Authorization, and Appeals
Using HSA/FSA for Your Noom Med Subscription
Noom Med Medication Shipping
How to Upgrade to Noom Med Program
How to Take Your HRT Medication Safely and Correctly
How to Administer Your Medication Safely
How to Restart or Resubscribe to Your Noom Weight Program
Motivation SOS Plan
How to Find and Revisit Your Noom Lessons
Stay Supported with Noom: Family Plan & Supportive Partner Course
How to Refer Friends and Family to Noom
What’s a Treat Day?
Understanding NoomCoin: What It Is and How It Works
Protein Power
Your Success Kit: Tools for In-the-Moment Support
GLP-1 Companion
Track Your Progress with Body Scan
Welli Meal Planner: Discover Personalized Recipes in the App
Understanding Your Big Picture (YBP)
What Is the Premium Subscription?
How Noom Sets Your Weight Loss Zone and Tracks Your Progress
How to Use the Glucose Monitoring Feature
How to Log, Edit, or Delete Weight and Change Your Units
How Exercise and Step Count Affect Your Weight Loss Zone
Using Noom Community
What Can I Ask My Coach (or Welli)?
What is NoomVibe?
Meal and Exercise Plans
Noom Add-Ons: Product Overviews and How to Learn More
How to Track Water
How to Find and Save Recipes in the Noom App
How Noom’s Food Color System Works
How to Create and Log Custom Meals (with Serving and Portion Size Tips)
How to Log & Edit Meals on iOS
How to Log and Edit Meals on Android
Managing Noom Shop Orders
How to Search for Foods or Use the Barcode Scanner
Understanding Protein Food Color System
How to Turn On and Use Macro Tracking
How to Use Dynamic Calorie Goals
How to Log Meals Using Photo, Voice, or Text
What Devices and Versions Can I Use With Noom?
Technical Help for iOS Users
Technical Help for Android Users
Connecting Devices and Syncing Data with Noom (iOS)
Syncing Noom with Apps on iOS
Syncing Noom with Apps on Android
Trouble Syncing Fitbit or Steps to Noom (iOS)
Noom Refund Policy
How to Find Your Noom Subscription ID
Noom Weight Plan Pricing and What to Expect
Trouble Purchasing Your Noom Program or Using a Promo Code?
Find and Redeem Your Noom Access Code or UPID
Managing Your Noom Access: Device, Payment Method & Notifications
Accessing and Managing Your Noom Account
How to Install the Noom App
Understanding Noom Charges, Billing, and Receipts
Change Your Noom Weight Plan Length
How to Cancel Your Noom Subscription or Trial
How to Access Your Noom Program or Trial